MerryMischief Shipping Policy

Thank you for shopping with MerryMischief. Please review the information below to understand how we process orders, estimate delivery times, and handle shipping-related concerns.

1. Order Processing

Orders generally require 2–4 business days to process before shipment.

Processing includes reviewing your order, preparing your items, packing your shipment, and arranging its handoff to the shipping carrier.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

An order confirmation confirms that we received your order. It does not mean that your package has shipped.

During periods of high order volume, holidays, or unexpected operational disruptions, processing may take longer than estimated. If we become aware of a material delay affecting your order, we will communicate available information and provide any options required by applicable law.

2. Estimated Shipping and Delivery Time

After processing is complete and your package is handed to the carrier, estimated transit time is 7–14 business days.

The 7–14-business-day transit estimate does not include the initial 2–4-business-day processing period. Under normal conditions, the combined estimated time from placing your order to delivery is approximately 9–18 business days.

These timeframes are estimates, not guaranteed delivery dates. Actual delivery times may vary by destination, carrier availability, and other circumstances.

Please allow additional time when ordering for Christmas, a birthday, a gift exchange, or another specific occasion. Unless we expressly offer a guaranteed delivery service, we do not guarantee arrival before a particular date.

3. Shipping Charges and Available Destinations

Available shipping destinations, shipping charges, and delivery options are displayed at checkout.

Please review your shipping address and any applicable charges before completing your purchase. If your destination is not available at checkout, we are not currently accepting orders for that destination through our standard checkout process.

4. Priority Shipping

If you purchase our Priority Shipping add-on, your order receives priority placement in our processing queue.

This add-on prioritizes order processing. It does not purchase an expedited carrier service, guarantee immediate dispatch, or guarantee a delivery date.

Unless a different timeframe is expressly stated at checkout, the estimated transit time remains 7–14 business days after shipment.

Priority processing cannot prevent delays caused by weather, customs, carrier disruptions, or other circumstances outside our reasonable control.

5. Shipment Confirmation and Tracking

When tracking information becomes available, it will be provided through your shipment notification or order information.

A tracking number may be created before the carrier physically receives or scans your package. A status such as “Label Created” or “Shipment Information Received” does not necessarily mean your package is already moving through the carrier’s network.

Tracking updates may not appear immediately or at every stage of transit. Gaps between scans do not automatically mean that a package is lost.

Please check the carrier’s tracking page for the latest available shipment information. If you have concerns about a prolonged lack of updates, contact cmgfear792@gmail.com with your order number.

6. Unexpected Shipping Delays

Shipping estimates may be affected by circumstances outside MerryMischief’s reasonable control, including:

• Severe weather or natural disasters.

• Carrier backlogs, staffing shortages, or transportation disruptions.

• Holiday and seasonal shipping volume.

• Customs inspections or clearance procedures.

• Local delivery restrictions.

• Incorrect or incomplete delivery information.

• Other unexpected interruptions to transportation or delivery services.

We cannot control a carrier’s operations or guarantee that a package will move through its network within a particular timeframe.

A delay alone does not establish that a package is lost and does not automatically qualify for reimbursement under Shipping Protection.

To the extent permitted by law, we do not assume responsibility for delays caused solely by circumstances outside our reasonable control. However, this policy does not remove our responsibility to fulfill your order or provide any notice, cancellation option, refund, or other remedy required by applicable law.

If your shipment is delayed, contact us so we can review the available information and assist with the appropriate next steps.

7. Shipping Protection: Lost in Transit Only

If purchased with your order, Shipping Protection applies only to packages lost during transit before delivery.

Shipping Protection does not cover:

• Shipping or processing delays alone.

• Packages recorded by the carrier as delivered.

• Theft occurring after delivery.

• Damage to a product.

• Change-of-mind returns.

• Dissatisfaction with a product.

• A missed gift date, holiday, or other personal deadline.

Products that arrive damaged are handled under our separate Return and Refund Policy, including its damage-reporting requirements.

Shipping Protection is optional. Purchasing it is not a condition of receiving any remedy that applicable law independently requires.

8. Reporting a Package That May Be Lost in Transit

If your package has not been delivered and you believe it may be lost, email cmgfear792@gmail.com with:

• Your order number.

• The name and email address used for the order.

• Your tracking number.

• A description of the issue.

• Any relevant correspondence or case number from the carrier.

We may review tracking history and request a carrier investigation to determine whether the package is delayed, still moving, or lost.

A package is not automatically considered lost merely because it has passed the estimated delivery window or has not received a recent tracking update.

If your order includes Shipping Protection and the package is confirmed eligible for a lost-in-transit claim, we will explain the available resolution and next steps. Any rights or remedies required by law remain unaffected.

9. Packages Marked “Delivered”

Shipping Protection does not cover packages that the carrier has marked as delivered.

If tracking shows “Delivered” but you cannot locate the package, contact the carrier that completed the delivery. The carrier is responsible for investigating its delivery scan and may have access to delivery photographs, location information, or driver records.

Before contacting the carrier, we recommend checking:

• Your mailbox, front entrance, side entrance, and other usual delivery locations.

• Any parcel locker or designated package room.

• Your building’s reception desk, concierge, or property manager.

• Household members who may have accepted the package.

• Neighbors who may have received it on your behalf.

• Any delivery photograph or instructions available through tracking.

Ask the carrier to investigate the delivery and provide a case or reference number.

You may also email us with your order number and the carrier’s findings. Although a package marked delivered is not eligible under the optional Shipping Protection program, we can review relevant information about a suspected delivery error.

A carrier’s “Delivered” scan does not override any consumer rights you may have under applicable law. If the carrier confirms that the scan was incorrect or that the package was not delivered, contact us so we can reassess the shipment’s status.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for checking their shipping information before submitting an order.

Please include all information needed for delivery, such as:

• The recipient’s full name.

• Street address.

• Apartment, suite, or unit number.

• City and state or region.

• Postal code.

• Country, where applicable.

If you notice an error, contact cmgfear792@gmail.com as soon as possible.

We will attempt to assist, but address changes cannot be guaranteed once processing or shipment has begun. After dispatch, you may need to contact the carrier directly to request a correction or redirection.

If a package is returned or cannot be delivered because of an address issue, contact us to discuss the available options. Any additional shipping charges will be explained before we arrange a reshipment.

11. Failed Delivery Attempts and Returned Packages

Carriers may leave delivery notices, request collection from a pickup location, or require additional delivery instructions.

Please monitor tracking and respond promptly to carrier notices. Uncollected packages or repeated failed delivery attempts may result in a package being returned to the sender.

A package returned to the sender is not automatically classified as lost in transit.

If your package is returned, contact us to review the reason for the return and discuss any available reshipment or other resolution. Refund eligibility is subject to our Return and Refund Policy and applicable law.

12. International Shipments

For international destinations available at checkout, customs procedures may increase transit time beyond our estimates.

Any import duties, taxes, or clearance charges depend on the destination and the terms shown at checkout. Charges not collected at checkout may be assessed by local authorities or the carrier.

Please review any applicable import requirements and respond to customs or carrier requests promptly. We cannot control the timing of customs inspections or clearance decisions.

This section does not change any delivery charges or tax arrangements expressly stated when you placed your order.

13. Damaged or Incorrect Items

Shipping Protection covers loss in transit only. It does not replace our process for handling damaged or incorrectly supplied products.

If an item arrives damaged, report it with supporting evidence to cmgfear792@gmail.com within 72 hours of delivery, as described in our Return and Refund Policy.

If you receive an incorrect item or an item is missing from your package, contact us promptly with your order number and relevant photographs so we can investigate.

These reporting procedures do not restrict rights or remedies that cannot lawfully be excluded.

14. Consumer Rights

The processing and shipping timeframes in this policy are estimates unless expressly stated otherwise.

Nothing in this policy excludes or limits any mandatory consumer rights concerning delivery, non-delivery, defective goods, cancellations, refunds, or other remedies.

Where applicable law requires a different outcome from the terms described here, those legal requirements take precedence.

15. Policy Updates

We may update this Shipping Policy for future orders. Updates will not retrospectively remove rights or commitments associated with orders already placed.

Please review the policy available when purchasing and retain your order confirmation for reference.

16. Contact Us

For questions about processing, tracking, or a delivery concern, contact:

MerryMischief Customer Support
Email: cmgfear792@gmail.com

Include your order number and tracking number, if available, so we can locate your shipment.

Processing: 2–4 business days before shipment.
Estimated transit: 7–14 business days after shipment.
Shipping Protection: Lost-in-transit packages only; packages marked delivered are excluded from this optional coverage.