MerryMischief Return and Refund Policy

At MerryMischief, we want customers to understand our return and refund terms before placing an order. Please review this policy carefully and inspect your items promptly after delivery.

All sales are final. We do not offer voluntary returns, exchanges, or refunds for change of mind. Our exception is for products that arrive damaged, provided the damage is reported with supporting evidence within 72 hours of delivery, as described below. These restrictions do not limit any rights or remedies required by applicable law.

1. All Sales Are Final

Please review the product description, images, price, quantity, and order details before completing your purchase.

Except for qualifying damaged-on-arrival claims or where required by law, we do not accept returns, exchanges, or refund requests for reasons such as:

• Changing your mind after purchasing.

• No longer needing or wanting the item.

• Accidentally ordering an extra item or selecting the wrong quantity.

• Purchasing an item as a gift that the recipient does not want.

• Finding a similar product at a different price elsewhere.

• Personal preferences about appearance or other characteristics accurately described in the listing.

• Dissatisfaction with the surprise contents of a Mystery Gift, provided the item supplied matches the description of the offer.

Opening or leaving a product unopened does not create a change-of-mind return entitlement under our voluntary policy.

This section does not exclude claims involving products that are defective, incorrectly supplied, materially different from their description, or otherwise subject to mandatory consumer protections.

2. Products That Arrive Damaged

If your product arrives damaged, contact us at cmgfear792@gmail.com and submit supporting evidence within 72 hours of delivery.

For our damaged-on-arrival reporting process, the reporting window begins at the delivery date and time recorded by the shipping carrier. It runs for 72 consecutive hours, including weekends and holidays.

For example, if the carrier records delivery at 2:00 p.m. on Monday, submit your damage report and available supporting evidence by 2:00 p.m. on Thursday.

If the carrier’s delivery record is incorrect, or the package is marked delivered but you have not received it, contact us promptly so we can investigate. An incorrect delivery scan will not automatically be treated as proof that you received the product.

Please inspect gift purchases when they arrive rather than waiting until the gift is opened by its recipient.

3. How to Submit a Damage Claim

Email cmgfear792@gmail.com using the subject line:

Damaged Order — [Your Order Number]

Include the following information:

1. Your order number.

2. The name and email address used for the purchase.

3. The name of the affected product and the quantity affected.

4. A clear description of the damage.

5. Clear photographs showing the entire product and close-up views of the damaged area.

6. Photographs of the shipping package, shipping label, and internal packaging, if available.

7. A short video if the issue involves movement, operation, or another problem that cannot be clearly shown in photographs.

Please provide original, clear images of the item you received. Do not submit stock photos or images taken from another person’s order.

An unboxing video is not required. If a video or a particular photograph cannot reasonably be provided, explain the situation and supply the other evidence available to you.

You do not need to wait for our reply before sending evidence. The time you send your initial report and supporting evidence is what matters for the reporting deadline; our response time does not shorten your reporting window.

If an attachment will not send, email your report within the 72-hour window, explain the problem, and request an alternative way to provide the evidence.

4. Preserve the Product and Packaging

After discovering damage:

• Stop using the item if continued use could be unsafe or worsen the damage.

• Keep the product and any included parts.

• Keep the packaging and shipping label where reasonably possible.

• Do not attempt repairs or modifications before contacting us.

• Do not dispose of the item until we provide instructions, unless keeping it would create a safety risk.

Packaging can help us assess transit damage. If it is no longer available, tell us and provide the evidence you do have. Missing packaging does not override rights you may have under applicable law.

Do not operate a potentially unsafe product merely to record a demonstration.

5. Claim Review

We review damage claims using the information provided, the order details, and relevant delivery information.

We may request additional photographs, clarification, or reasonable troubleshooting information where needed to understand the issue. We will communicate any further requirements by email.

Submitting a claim does not automatically mean that a refund or replacement has been approved. We will notify you of the outcome and explain the next steps.

Claims that cannot reasonably be substantiated may be declined under our voluntary damaged-on-arrival policy. Any decision remains subject to applicable consumer law.

6. Approved Claims

If we confirm that the product arrived damaged and the claim qualifies, we will arrange an appropriate resolution, which may include a replacement or a refund for the affected item.

We will explain the proposed resolution by email. Where applicable law gives you the right to choose a particular remedy, we will respect that right.

If only part of an order is affected, the resolution will generally concern the damaged item or items. Unaffected products are not automatically eligible for a refund.

A refund for an affected product will reflect the amount actually paid for that product after applicable discounts, together with any taxes or delivery charges that must be refunded under applicable law.

7. Do Not Return Items Without Instructions

Please do not send products back without first contacting us and receiving return instructions.

The address printed on a shipping package may be a fulfillment location and may not accept customer returns.

If we require a damaged item to be returned as part of an approved claim, we will provide the correct address, instructions, and arrangements for any necessary return shipping. We will cover reasonable return shipping required for an approved damaged-on-arrival claim.

Do not purchase return postage independently unless we have agreed to that arrangement. Unapproved shipping expenses may not be reimbursed, except where required by law.

8. Refund Method and Timing

Approved refunds will normally be issued to the original payment method.

We will notify you when the refund has been submitted. Your bank, card issuer, or payment provider controls when the credit becomes available in your account, so it may not appear immediately.

If the original payment method is unavailable, contact us so we can discuss a suitable resolution through our payment provider.

If you have received confirmation of a refund but do not see the credit, check with your payment provider and contact us with your order number if further assistance is needed.

9. Issues Outside the Damaged-on-Arrival Exception

Our voluntary damaged-on-arrival exception does not cover damage caused after delivery by:

• Accidental drops or impacts.

• Misuse or use contrary to the product’s instructions.

• Improper storage or care.

• Unauthorized alterations or repair attempts.

• Ordinary wear from use.

Minor damage to outer shipping packaging alone does not qualify if the product itself arrives undamaged and the packaging was not an advertised part of the purchased product.

These exclusions do not remove any applicable rights concerning manufacturing defects, unsafe products, inaccurate descriptions, or other legally protected claims.

10. Reports Submitted After 72 Hours

Damage reports submitted after the 72-hour reporting period may be declined under our voluntary damaged-on-arrival process.

However, the 72-hour deadline does not extinguish rights or remedies that applicable law provides beyond that period, including rights relating to defects that could not reasonably have been discovered immediately after delivery.

If you discover a problem later, contact us promptly and explain when and how it became apparent.

11. Missing, Incorrect, or Undelivered Orders

If your order contains an incorrect item, is missing an item, or has not been delivered, contact cmgfear792@gmail.com, with your order number and a description of the issue.

These issues are reviewed separately from change-of-mind returns. Nothing in this policy permits us to retain payment where a refund or another remedy is required by law.

Optional Shipping Protection concerns packages lost during transit. It does not expand this policy into a general change-of-mind return program. Purchasing Shipping Protection is not a condition of receiving remedies that applicable law already requires.

12. Your Legal Rights

This policy describes MerryMischief’s voluntary return and damaged-on-arrival process.

Nothing in this policy excludes, restricts, or replaces consumer rights, statutory warranties, cancellation rights, or remedies that cannot lawfully be excluded in your jurisdiction.

Where applicable law conflicts with this policy, the applicable legal requirements take precedence. The “all sales are final” statement and the 72-hour reporting requirement apply only to the extent permitted by law.

13. Policy Changes

We may update this policy for future purchases. The policy presented when you placed your order will govern that purchase, subject to applicable law.

A later policy update will not retrospectively remove rights or commitments associated with an earlier order.

14. Contact Us

For damage reports, refund questions, or assistance with an order, contact:

MerryMischief Customer Support
Email: cmgfear792@gmail.com

Please include your order number in your message. For products that arrive damaged, submit your report and available supporting evidence within 72 hours of delivery.